Client Type: Nonprofit Behavioral Health Program

Engagement Snapshot

Engagement Length: 12 weeks

Organization Size: 67 staff members

Programs Impacted: Outpatient behavioral health, peer support, case management

Service Area: Workforce Wellbeing, Trauma-Informed Operations, Policy Integration

Challenge

The organization experienced high staff burnout, annual turnover exceeding 32%, and inconsistent documentation of workforce wellbeing concerns, negatively impacting service continuity and staff morale.

Solution

Taylord Healthcare Solutions deployed its proprietary Trauma & Workforce Wellbeing Assessment Tool to evaluate emotional fatigue, workload stressors, secondary trauma exposure, and operational barriers. Findings informed:

• Targeted trauma-informed training modules

• Supervisory coaching framework

• Workforce documentation standards

• Policy updates supporting trauma-informed operations Measurement Approach Data collected through anonymous staff surveys, pre- and post-implementation burnout scales, HR turnover reports, and engagement surveys.

Results

• Reduced annualized turnover from 32% to 24%

• Decreased burnout indicator scores by 40%

• Increased employee engagement scores by 35%

• Standardized workforce wellbeing documentation across programs Business Value Improved workforce stability, reduced recruitment and onboarding costs, and strengthened organizational capacity to deliver consistent behavioral health services.